Refund policy
RETURNS
You have 30 days from the day your order is DELIVERED to request a return — not from the day
you ordered. Your parcel travels a long way, and we don't think that time should count
against you.
To be eligible, the item must be unused, in the condition you received it, and in its
original packaging.
HOW TO START A RETURN
Email info@stampleather.co and tell us your order number and what you'd like to return.
We'll reply with a return authorisation number and the address to send it to.
Please don't send anything back before you have that number — parcels arriving without one
are difficult for us to match to an order.
Return shipping is paid by the customer. We recommend a tracked service; we can't refund
something that doesn't reach us.
CUSTOM STAMPS
A stamp cut from your own artwork can't be sold to anyone else, so custom work is final sale.
But if a custom stamp arrives faulty, or doesn't match the proof you approved, we remake it
free. Send us photos and we'll sort it out.
This applies only to bespoke work made from customer-supplied artwork. Everything in our
regular catalogue is covered by the 30-day policy above.
DAMAGED, FAULTY OR WRONG ITEMS
Check your order when it arrives. If anything is damaged, faulty, or not what you ordered,
email us with photos.
That isn't a return , that's our mistake, and we treat it as ours. We'll replace the item or
refund you in full, including any shipping you paid, and you won't pay return postage.
REFUNDS
Once your return arrives and we've checked it, we'll email you and issue the refund to your
original payment method within 10 business days.
Banks and card providers usually take a few more days to show it. If more than 15 business
days have passed since we told you the refund was approved, email info@stampleather.co and
we'll chase it with you.
Original shipping charges are refunded only where the return is our fault.
QUESTIONS
info@stampleather.co — Monday to Friday, 9:00–17:00 CET. A real person answers.