Cancellation policy
CANCELLATIONS
Every stamp we sell is made to order in our workshop, so the sooner you tell us, the easier
this is.
BEFORE WE START MAKING IT
Email info@stampleather.co with your order number and we'll cancel it and refund you in full.
Most orders go on the machine within 1–2 business days, so please write as soon as you can.
AFTER WE'VE STARTED MAKING IT
If your stamp is already being cut, we may not be able to stop it. In that case the order
stands, but you're still covered by our 30-day return policy once it's delivered — so you are
never left without a way out.
CUSTOM ORDERS FROM YOUR OWN ARTWORK
A custom stamp can be cancelled free of charge any time before you approve the proof.
After proof approval we start machining, and because the tool can't be sold to anyone else,
custom orders can't be cancelled at that point. If what arrives is faulty or doesn't match
the proof you approved, we remake it free.
CHANGES
Need a different size, a different design, or a corrected address? Email us. If we haven't
started making it, changes are usually no problem at all.
IF WE CANCEL AN ORDER
Very occasionally we may need to cancel — a design turns out not to be manufacturable at the
size ordered, or a payment can't be verified. If that happens we'll tell you why and refund
you in full immediately.
info@stampleather.co