Shipping policy
SHIPPING
We make every stamp to order in our workshop in Novi Sad, Serbia, and ship worldwide.
TWO PARTS TO THE WAIT
Making it: 2–5 business days. Nothing sits on a shelf waiting — your stamp is cut for you.
We'll email you when it goes on the machine.
Getting it to you: the delivery window depends on the service you choose. Checkout shows you
a real window in business days for each shipping option, for your address, before you pay.
Express services (FedEx, DHL) speed up the journey, not the making. Your stamp still needs
its days in the workshop first. Working to a deadline? Email us before you order and we'll
tell you honestly whether we can meet it.
SHIPPING COSTS
Free shipping on orders over:
$50 — United States
$75 — Europe
$95 — everywhere else
Below those amounts a flat tracked rate applies: $11 to the US, $10–18 within Europe, $14–20
elsewhere. Checkout always shows the exact cost for your address before you pay.
TRACKING
Every order, every country, tracked. You'll get a tracking number by email and can follow
your parcel from your order confirmation.
One thing worth knowing: tracking is generated when your order is booked in for making,
which is before it physically travels. It can look quiet for a while, then update in a jump.
That's normal. If it's been quiet more than about ten days, email us and we'll chase it.
US orders currently travel to Florida in bulk and enter the domestic postal system there, so
your tracking may show the parcel starting its journey in the United States.
CUSTOMS, DUTIES AND IMPORT TAXES
Orders outside Serbia may attract customs charges, duties or import taxes on arrival. These
are set by your country, not by us, and are the customer's responsibility. We can't predict
or refund them.
We declare every parcel accurately. Please don't ask us to mark an order as a gift or
under-declare its value — we won't.
WRONG ADDRESS
Check your address at checkout. If a parcel is returned to us because the address was
incorrect or nobody collected it, we'll re-send it once you cover the return shipping.
If you spot a mistake, email info@stampleather.co straight away — if we haven't shipped yet,
it's an easy fix.
LOST OR DELAYED PARCELS
If your tracking hasn't updated in a long time, or the delivery window has clearly passed,
email us. We'll open an enquiry with the carrier and stay on it until it's resolved. You will
not be left to chase a courier on your own.
info@stampleather.co — Monday to Friday, 9:00–17:00 CET